The internet can be a wonderful thing. It lets you see photos of the grandchildren, have a video call with family who live far away, and even do your shopping without leaving your armchair. But just like you'd lock your front door at night, it's worth knowing a few simple ways to keep yourself safe online too.
Here are 10 easy, friendly tips — no confusing computer talk, we promise!
1. Never rush to click a link
If an email or text message asks you to click something urgently — especially about a parcel, your bank, or a prize you've won — take a breath first. Real companies rarely need you to act "immediately." If in doubt, don't click it.
2. Nobody genuine will ask for your PIN
Your bank, HMRC, or the police will never call, text, or email you asking for your PIN, full password, or a one-time code from your phone. If someone asks for this, it's a scam — no matter how official they sound.
3. Hang up on unexpected callers
If you get a phone call out of the blue saying there's a problem with your computer or bank account, it's fine to simply hang up. You can always call the company back yourself, using a number from a bill or their official website — not one the caller gives you.
4. Use a different password for your important accounts
It's tempting to use the same password everywhere, but try to at least have a special one for your email and online banking. A simple trick is three random words strung together, like PurpleTeapotGarden. Easy to remember, hard to guess.
5. Keep your devices updated
Those little "update available" messages on your phone, tablet or computer aren't just naggy — they often fix security holes. Try to say "yes" when they pop up, or ask a family member (or us!) to help set updates to happen automatically.
6. Be wary of "too good to be true" offers
If a message says you've won a competition you never entered, or offers something amazing for almost nothing, it's very likely a scam. As the old saying goes — if it sounds too good to be true, it usually is.
7. Only shop on websites you trust
When buying online, stick to well-known shops or ones a family member has used before. Look for a little padlock symbol next to the website address — it's a small sign the site is more secure.
8. Take your time with video calls and messages
Scammers sometimes pretend to be a grandchild or relative in trouble, asking for money urgently over text or social media. If something feels off, it's always okay to phone that family member directly on their usual number to check it's really them.
9. Tell someone if something feels wrong
If you've clicked something you shouldn't have, or given out details you're now unsure about, don't be embarrassed — tell a family member or give us a call. The sooner it's looked at, the easier it usually is to sort out.
10. You don't have to figure it out alone
Technology moves fast, and nobody expects you to know it all. If something on your phone, tablet or computer is confusing or worrying you, there's always help close by.
Free, friendly help is available right here in Boston
EB IT Support run a Senior Citizen Drop-In IT Clinic, offering free, jargon-free help for exactly these kinds of questions — whether that's spotting a scam email, setting up a video call with family, or just making sense of a confusing pop-up message. No appointment needed, and no silly questions.
👉 Find out more here: Senior Citizen Drop-In IT Clinic
Or give the team a call on 01205 627240 — they're always happy to help.
